At Authenticity Imports, we are committed to your complete satisfaction with your orders. Many items we carry are handmade and all are the best of quality. Slight variations in color, dimension, design and texture may occur. If you receive a damaged or defective item, you may return the item within 15 days of delivery. We will make every reasonable effort to replace the item in a timely manner or provide a refund. We cover shipping charges if there was damage to the item due to shipping. To return merchandise, please contact Authenticity Imports via email email@example.com or by phone: 1-858-578-6847.
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.
To make you shopping experience as convenient as possible, we accept Discover, MasterCard, VISA, and American Express.
If you have any questions regarding your order, please contact us by phone: 1-858-578-6847 between the hours of 8am-5pm PST, or email: firstname.lastname@example.org.
We ship via UPS and FED-EX. There are several options available with each carrier. Use the online shipping calculator to determine estimated shipping costs. All orders are subject to additional costs dependant on actual freight charges. Oversized items are subject to additional freight charges. These charges will be determined at time of shipping. We make every effort to stock a full supply of the most popular products. In the event that we have to order from the manufacturer, the ship date may be delayed by up to three days.